Member Services Assistant Job Description


The Member Services Assistant supports all operations of the site, including education, volunteer services, member services, fund raising, buildings and maintenance. The position is year-round part-time and reports to the Outreach Director and Executive Director.

Duties include but are not limited to:


  • Coordinates and maintains Fundraiser database--updates new contacts; inputs gifts/pledges; sets up letters; and creates groupings for mailings and analysis.
  • Creates coding system for gifts/membership.
  • Coordinates with bookkeeper membership/gift accuracy.
  • Oversees volunteer mailings of donation requests and new membership packages.
  • Organizes and maintains membership and gifts filing system.
  • Generates acknowledgement letters for Executive Director Signature and mailings.
  • Creates and mails new member packets.

Annual Report/Newsletters/Reports

  • Develops and coordinates the following group classifications and listings for accurate entry into Annual Report, Newsletters, and other media: AAP Donors, Donations, Grants and Foundations, Matching Gifts and Memberships.
  • Coordinate with bookkeeper membership/gift accuracy.

Office Support and Management

  • Answers general Fells telephone and responds to general queries.
  • Processes Fells general email box.
  • Coordinates email database (iContact) and updates email contacts for email blasts and other communication.
  • Processes incoming and outgoing mail.
  • Processes checks and credit cards and settles and coordinates with bookkeeper.
  • Creates groupings and lists for mail house.
  • Maintains inventory of Fells Brochures.
  • Manages petty cash fund and processes and balances credit card transactions.
  • Receives and processes new Shop products, deliveries and invoices.
  • Generates Fundraiser reports for staff and committee chairs.
  • Creates event rosters.
  • Manages and orders office supplies.
  • Provides miscellaneous support to other staff and volunteers.

Event Support

  • Creates/maintains event rosters
  • Produces nametags and badges.
  • Provides support for classes and events through receipt of registration and processing of payments (cash, check, credit card).
  • Assists with setup/cleanup and other miscellaneous duties.


  • Processes Kiosk and Main House visitation logs and produces reports.
  • Prepares miscellaneous reports.
  • Provides back-up staffing support at the Kiosk.


  • Maintains inventory reports.
  • Orders, processes, and receives product.

The ideal candidate for this position as the Member Services Assistant must be able to work with staff, volunteers and our Fells visitors; must be detail oriented, organized and understand time management as there are many aspects of this position which will require proficiency.

The position is available immediately.

Please respond to:
Include cover letter and complete resume